Note: This “quiz” is required before you can receive your certificate, and I know you’ll get a 100 – but no worries, you can take it as many as times as you like until you get them all right. (You’ll need that score to register this lesson as complete.) It should only take you a few minutes to complete this, and the questions should look very familiar!
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Building rapport is one of the most important skills a salesperson can have.
Building rapport is deliberate behavior; it doesn’t just happen.
Building rapport is deliberate behavior; it doesn’t just happen. We could understand more if we spend time reviewing the interaction.
Having a sales coach can help a salesperson become successful quickly.
Every salesperson should have a ‘canned pitch’ so they can follow the sale
The first moments of the sale aren’t that important, product knowledge is what really makes the sale.
People who are in rapport often have similar body movements.
You don’t have to feel comfortable with the customer to sell them a product or service; they just need to feel comfortable with you.
Connecting on an “energetic level” means being excited.
You must feel connected to the customer to influence them.