The Customer Experience: Your Path to Sales Success! Current Status Not Enrolled Price $47.00 Get Started orLogin Introduction Course Content Expand All Introduction to Using Customer Experiences That Sell! The Art of Building Rapport 6 Topics | 1 Quiz Expand Module Content 0% Complete 0/6 Steps What Do You Already Know About Building Rapport? Part One: Making Connections; A Crucial Skill Part Two: Rapport is the Key to Persuasion and Influence Part Three: Conscious and Unconscious Signs of Rapport Part Four: The 8 Steps to Building Rapport Review: Building Rapport Post-Test: The Art of Creating Rapport The Customer’s 10 Moments of Truth 4 Topics | 1 Quiz Expand Module Content 0% Complete 0/4 Steps Test Your Knowledge: The Customer’s 10 Moments of Truth Part One: What Are the Customer Moments of Truth? Part Two: Helping Customers Make Sense of Information Overload Part Three: The 10 Customer Moments of Truth Post-test Customer’s 10 Moments of Truth Know What Your Competitors Know! 4 Topics | 1 Quiz Expand Module Content 0% Complete 0/4 Steps Test Your Knowledge: What You Already Know About How To Find Out About Your Competitors Part One: Who Are Your Competitors? Part Two: How to Find Out About Your Competitors Part Three: 10 Ways to Find Out About Your Competitors Post-Test What Your Competitors Know 7 Steps for Becoming an Effective Leader 3 Topics | 2 Quizzes Expand Module Content 0% Complete 0/3 Steps Test Your Knowledge: What You Already Know About Being an Effective Leader Part One: Characteristics of Effective Leaders Part Two: 7 Steps to Becoming an Effective Leader Post-test: 7 Tips for Being a Effective Leader Pre-test: 7 Tips for Being a Successful Leader Selling to a Mobile Savvy Customer 3 Topics | 1 Quiz Expand Module Content 0% Complete 0/3 Steps Test Your Knowledge: How to Sell to the Mobile-Savvy Customer Part One: Characteristics of the Mobile-Savvy Customer Part Two: Top Tips for Reaching the Mobile-Savvy Customer Post-Test: Selling to the Mobile Generation
