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Publications Blanchard, K., & Johnson, S. (1982). The One Minute Manager. William Morrow. Calandrino, L., (2009) Red Hot Customer Service, Lisbeth Calandrino. Carnegie, D. (1936). How to Win Friends and Influence People. Simon & Schuster. Chapman, E. N. (2002). The New Supervisor: Stepping up with Confidence. Crisp Learning. Covey, S. (2004). The Seven Habits of …

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