Supplemental Reading and Resources for The Customer Experience: Your Path to Sales Success


  • Blanchard, K., & Johnson, S. (1982). The One Minute Manager. William Morrow.
  • Calandrino, L., (2009) Red Hot Customer Service, Lisbeth Calandrino.
  • Carnegie, D. (1936). How to Win Friends and Influence People. Simon & Schuster.
  • Chapman, E. N. (2002). The New Supervisor: Stepping up with Confidence. Crisp Learning.
  • Covey, S. (2004). The Seven Habits of Highly Effective People. Free Press.
  • Genett, D. M. (2004). If You Want It Done Right, You Don’t Have to Do It Yourself! Linden Publishing.
  • Kemp, S. (2005). Perfect Solutions for Difficult Employee Situations. McGraw-Hill.
  • Koch, R. (1999). The 80/20 Principle: The Secret to Achieving More with Less . Broadway Business.
  • Moglia, T. (1997). Supervising for Success: A Guide for Supervisors. Crisp Learning.

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